The UCaaS market is undergoing a significant transformation. Enterprises are increasingly moving away from standalone UCaaS platforms towards integrated solutions like Microsoft Teams, Google Workspace, and Zoom. This shift creates challenges for IT service companies that traditionally resell and implement UCaaS solutions as they see revenue opportunities tied to these traditional models decline. However, this also presents a unique opportunity for those who adapt. Businesses need intelligent automation and agentic solutions to improve customer experiences and streamline operations.
Enterprises seek AI agents to handle customer interactions like calls, emails, and inquiries. The demand for personalized and efficient solutions is growing, and traditional UCaaS offerings without AI integration are falling short. Without an AI integration strategy, resellers risk losing customers to competitors embracing modern, outcome-driven solutions, and businesses will struggle with inefficient workflows.
Krista is an agentic platform that enables IT service companies to transform their service portfolios by integrating AI-driven automation into their core offerings, not just as an add-on. Krista enables you to design, deploy, and manage AI-driven agents for your customers.
Enhance your service portfolio to include cutting-edge AI agentic solutions.
Connect AI agents with existing communication tools using natural language processing.
Deploy agents to automate business processes for your enterprise customers.
Enhance customer experiences with AI agents capable of intelligent call handling, email classification, and automated responses
Automate complex, multi-step processes without building custom software.
Deliver measurable ROI to your customers while creating a new revenue stream.
“Krista is to AI what Power BI and Tableau are to data. The minute you need an agnostic AI solution that spans multiple systems, data, and teams, Krista is the answer.”
Chris Timol, President, PuzzleHR
Vamsi Kurukari
VP Site Reliability, Zimperium
With Krista, Zimperium automated its software deployment process, reducing a 4+ hour manual process to mere minutes, across hundreds of environments. This improvement led a 400% ROI and empowered Zimperium’s engineers and developers to focus on what they do best — developing the most secure software possible for their clients.
Krista agents are assembled in Krista Studio using natural language, not code. Your teams assemble automation and AI agents using simple conversational process steps.
Krista supports multiple collaboration and communication platforms
Design process flows using Krista’s conversational steps.
Inform a Person
Ask a Person
Ask a System
Make a Decision
Call Another Conversation
Repeat
Ask Krista AI
Manage Information
Krista connects to your apps, systems, and AI using prebuilt connectors to read and update data using natural language.
Elise Burns, CEO, Evette
“Integrating with Krista.ai is a win-win across the board. We’ll be able to eliminate human friction and automate tedious, administrative tasks that have been overwhelming our employees.”
Companies across every region and industry are orchestrating workflows with Krista
Overwhelmed by Manual HR Processes A regional healthcare organization serving individuals with special needs relied on outdated filing systems to manage HR documentation. Since employees worked around the clock, critical
People Customer Success, Customers, Executive Management Apps HRaaS Platform, Client Systems AI Ask Krista, Krista Business Outcome Orchestration Delivering Tailored HR Services for Diverse Clients A premier HRaaS (Human Resources
Reducing Wait Times, Streamlining HR, and Improving Patient Care Overwhelmed by Inbound Calls and Cumbersome Onboarding A regional healthcare organization handling 60,000 calls at its main office—and 75,000 more across
Krista empowers organizations to orchestrate people, systems, and AI, unlocking new levels of productivity and innovation. Let Krista help you transform your operations using conversational automation.
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